Introduction:

Welcome to Jreami Design. These Terms and Conditions govern the provision of graphic design services by Jreami Design to the Client. By engaging with Jreami Design for graphic design services, the Client agrees to comply with and be bound by the following terms and conditions.

 

Services:

Jreami Design agrees to provide the Client with graphic design services as detailed in the project proposal or agreed upon in writing. These services may include, but are not limited to, logo design, branding, packaging design, social media graphics, and web design.

 

Working Hours:

Jreami Design operates from Monday to Friday, 10 AM to 5 PM GMT. I do not work on weekends unless specifically requested by the client. Weekend work incurs an additional fee of £300, which must be agreed upon and confirmed via email.

 

Communication:

Given the international nature of my work and frequent travel, I do not offer discovery calls. All communication is handled via email. This approach ensures that all information is documented in one place, reducing the risk of miscommunication and ensuring accuracy. Clients must be available to respond to emails during their booking period. If a client fails to respond within two weeks, the project will be ceased, and no refund will be provided.

 

Enquiries:

Clients interested in my services must submit an enquiry form on my website. Enquiries sent through Instagram direct messages will not be accepted or responded to.

 

Contracts:

Before commencing any work, clients are required to sign a contract. This contract outlines the terms, conditions, and expectations for both parties, ensuring clarity and protecting both the client and the designer. Contracts are crucial for establishing a professional and legally binding agreement.

 

Payments:

For payments exceeding £500 the Client must complete a verification process to prevent fraudulent transactions. The Client is required to upload a valid ID for verification purposes. A Stripe payment link will be provided OR monzo easy bank transfer link. 

 

If the client requires an expedited completion of design services, a rush fee of £200 will be added to the total project cost. This rush fee applies to requests that require prioritized work, reduced timelines, or any deadlines that deviate from the originally agreed project schedule. The client must also be available and responsive throughout the expedited timeline to ensure the service can be completed on time. Failure to respond promptly may result in delays, for which the designer is not responsible. The rush fee will be reflected in the client's final invoice

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For branding packages or website design services, the rush fee is calculated at 50% of the total project cost, added on top of the project cost. This rush fee applies to requests that require prioritized work, reduced timelines, or deadlines that deviate from the originally agreed project schedule. The client must also be available and responsive throughout the expedited timeline to ensure the service can be completed on time. Failure to respond promptly may result in delays, for which the designer is not responsible. All rush fees will be reflected in the client's final invoice

 

Payment Policies:

Payments are made in full on all a la carte services. Clients may choose to opt for a 3-instalment payment plan on large branding projects and website design. If the instalment plan is selected, work on the project will commence only after the third and final payment is received. This private instalment plan helps you to save and pay off the investment cost if you're on a budget. If you're UK based you have the option to use KLARNA.

 

Project Briefs:

Clients must provide detailed project briefs in a format that can be copied and pasted. Jreami Design does not offer copywriting services, and clients are responsible for ensuring the accuracy of the content provided. The designer is not liable for any spelling or grammatical errors in the client's submitted content.

 

Revisions and Modifications:

The Client is entitled to 1 initial design concepts and 2 rounds of revisions. Additional revisions will be billed at an hourly rate of £50.

 

Change Requests:

Any changes to the project scope or additional requests not included in the original agreement will be subject to additional charges

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Refunds:

Due to the digital nature of my services and products, Jreami Design does not offer refunds once the goods and services have been delivered. All sales are final.

 

Copyright:

All designs created by Jreami Design remain the property of Jreami Design until full payment is received. In the event of a payment dispute, ownership of the designs reverts to Jreami Design. All sample work produced during the project remains the sole property of Jreami Design and may not be used by the client without explicit permission.

 

File Transfer:

Jreami Design uses WeTransfer for file transfers. All transfer links are valid for 30 days. After this period, the download link will expire. If the client requires the files to be resent after the expiration date, a fee of £25 will be charged.

 

File Retention:

Brand Packages and Large Projects: Files related to brand packages and larger projects are retained for 6 months from the date of final delivery.

 

A La Carte Services: Files for a la carte services are held for up to 2 weeks from the date of final delivery.

 

Confidentiality:

All client information, project details, and communications are treated as confidential. Jreami Design will not disclose any client information to third parties without prior consent, except as required for payment processing (e.g., with Stripe).

 

Portfolio Use:

Jreami Design reserves the right to include any work created for clients in the Jreami Design portfolio, including the business social platforms. If the client wishes to keep the work confidential, this must be communicated and agreed upon before the project begins.

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Code of Conduct:

Jreami Design maintains a zero-tolerance policy towards abuse, threats, rudeness, and harassment. Any client engaging in such behavior will be barred from collaborating with Jreami Design and will be reported to the appropriate authorities.

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Liability:

Jreami Design will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the services provided. The Client’s sole remedy for any breach of these terms is limited to the amount paid by the Client for the services.

 

Governing Law:

These terms and conditions shall be governed by and construed in accordance with the laws of United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of United Kingdom.

 

Amendmants:

Jreami Design reserves the right to amend these terms and conditions at any time. Any amendments will be posted on jreamidesign.com and will take effect immediately.

 

Acceptance:

By engaging with Jreami Design for graphic design services, the Client acknowledges that they have read, understood, and agree to be bound by these terms and conditions.

 

Contact

For any questions or concerns regarding these terms and conditions, please contact Jreami Design at: contact@jreamidesign.com

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Date created: 20/10/2022

Last Modified: 11/8/2024